Support

PointCross provides global technical and business support for all of its software applications 24 hours a day, seven days a week through key technical and support staff located in the United States and Offshore. If there is a need for emergency support, users may email or call PointCross directly to reach a trained technical support member.

PointCross is able to support its customers remotely by accessing the system through VPN, online/remote desktop sharing services, or by instructing the customer's IT personnel. Support is also provided through online meeting services, where the trained PointCross support and development team can view the user's screen and take control to fix any issues that might arise.

All the requests/incidents/problems which are raised by the customer are updated to the "I Wish…" process.
Learn more about I Wish…