News & Events
- PointCross releases UBIS – Unified Business Information Services (UBIS™) - A Secure Business Email and Information Management System for Enterprises.
November, 2007 - PointCross releases Pre-Clinical study Lifecycle and Data Management Suite (PC-LDM™) for multi-party environments.
October 4, 2007 - FDA Announces SEND Pilot Project
October 3, 2007 -
CIO 100 - Awarded to Raja Ramesh, PointCross - The Innovative 2007
- High Resolution Pdf
September 7, 2007
PharmQuest is now a part of PointCross.
Our website is being updated following our merger with PharmQuest and release of new products.
Unified Business Information Services - UBIS™ - A Secure Business Email and Information Management System for Enterprises.
Travails of a Business Knowledge Worker
- Gets 200 emails a day on average not including spam – of which:
–20 of them are actionable
–30 of them have an attachment
–100 are cc’d emails “for your information” with no action required - Spends about 1 to 2 hours a day on emails - reading, saving, deleting and following up by referring to related documents, emails and meeting notes before replying.
- Has about 5 items in the day’s “to-do” list; and 15 in the week’s list –About 15 of the 20 actionable emails relate these to-dos
- If interrupted by phone calls or meetings, it takes 10 to 30 minutes more to get to the emails and documents being referred to before answering the email.
- It takes too much effort to organize the Inbox, and to put away open documents. Knowing how to classify new documents and all those records management policies are too much to bother. Yes they are important.
- When travelling or frequently off-line it is difficult to have works products that are being reviewed or worked on by collaborating colleagues synchronized to one’s machine unless they are emailed
People Work on Business Contexts -
So, Center All their Work Products Around these Business Contexts
- “Business users rightfully focus on delivering business results and the required information management, good practices and necessary compliance with information security, records management, etc. come too often as an 'after the event chore'. Tools and technology can work diametrically opposed to the required ways of working, unless they come at the end of the process when the required tool capabilities are clearly understood and the tools serve the everyday workflow and not the other way around.”
- Con Goedman, Shell EP Information Management
-
PointCross delivers technology and solutions for self-organizing disparate information around business contexts to help workers in their “tacit interactions” & business communications
“Companies will increasingly need to deploy technology that makes shared data, information, and expertiseavailable in real time; to offer decision support tools that help workers involved in tacit interactions create insights from data and analyses and that enhance the context and information that interactions require; to improve the ability of employees, customers, and suppliers to interact; and to offer effective collaboration tools for multiparty work flows” .
- McKinsey, 2006, Competitive advantage from better interactions, Scott C. Beardsley et al,
UBIS – Unified Business Information Services platform
- Emails, documents, meetings and other work products that a knowledge worker touches in the context of a business topic are tightly related to each other and always available alongside any of the other
- There is no need to figure out where to put a document, or an email, or a meeting note or even data it will automatically be captured in relation to the context(s) in which they exist.
- Sharing is automatic with those who share the context
- If the context is known – all the content is found - All business rules that apply to the context are automatically applied to its emails and content – therefore records management, compliance, and security does not require additional effort
- Business users may be associated with hundreds of contexts (or business topics and projects) but they will automatically have documents, emails and other content related to those contexts that are relevant to them at any time, when they are disconnected. Changes are synchronized and
- All business information available on their laptop when off-line is encrypted and cannot be accessible to an unauthorized user.
- Find people and content by looking up the context. Find people by the expertise needed for a context (or project). Find the content and their context using search – even emails written by others and documents that are work in process – if the user is authorized.
Business Contexts are a Natural Unifying Point for all Related Information
- People who share the context will share the information without having to email them around
- Work products flow among contexts as people write emails – thereby reflecting the actual flow of knowledge
- Business processes create standard structured contexts to represent the entities that are being processed
- Rules for workflow automation can be applied at the context
– To gather data, notify people, move content, restrict distribution or access
.
Benefits to Business Users
- They focus on their business context – and everything they need for working on them is available
- When they complete a document, or send an email – they are automatically captured in the business context.
- If a business context is sensitive – then all its content is sensitive. The same security rules can be applied to all related content and emails. Automation can be applied without the Business User having to do anything special
- Same approach for records management and compliance
- All required tools and applications can be associated with the context – that way it is easier to have applications store their data in the context
- All rules can be applied at one spot – not against content or applications
Contexts grow organically with the work performed.
No work = no content in the contexts.
- As an example, a customer has created over 2+ years:
- 3,400 users (includes senior leadership)
- 930 trees with
-- About 800 created by processes for projects and deals
-- 130 created ad hoc by small teams or departments
- 117,000 contexts (typically between 50 to 200 contexts per tree project) and
- about 10,000 roles (specific to projects or functional activities)
.
Benefits to IT Governance
- IT has its own business contexts related to:
- Projects that they work on
- Ensuring that business information is being handled properly for:
-- Security
-- Compliance
-- Search
-- Records
- Retention Monitoring application usage and value generated - Dashboards to cover project, departmental, divisional, and enterprise wide content and application activity
- Apply compliance rules and policies
- Map IT policy dimensions - Retention, Distribution and Destruction to.
- Business Information dimensions - Business Sensitivity, Knowledge Value, Legal or Corporate Policies - Manage Variances and Exceptions
The Daily Activities of a "Business User"
- Calls to Action about a Specific Business Problem through:
- Emails, IM, Phone call
- Meetings, Scheduled calls
- Processes that call for delivery of completed tasks - Making Decisions and Assigning Tasks on Specific Business Matters to others by:
- Emails, IM, Phone call
- Meetings, Scheduled calls
- Setting the status on process interfaces that cause others to act - Causing, Reacting to, or Planning for, Changes in Strategy that Relate to a Range of Specific Business Issues
- How Many Knowledge Workers their Work as:
- Write Emails, IM, Make Phone calls, Attend Meetings and Click buttons on a Process Dashboard?
- Organize their documents in Folders, their Email in Outlook Folders, and then save them again in nicely organized shared folders or document management systems - How many who make this claim will get a promotion or have a shot at leadership because they put their stuff away nicely?
To Learn More
See UBIS™ paper
Email:
Call: +1 281 295 1900